TSPA Tours & Events
Privacy Policy
Last updated: October 2026
TSPA Tours & Events (“TSPA”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you use our website, contact us, or book our tour, event staffing, bartending or canteen services. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We only collect information we need to respond to you and provide our services. This may include:
• your name, email address, phone number and any messages you send us
• your business or organisation name (for corporate, club or school clients)
• event and booking details, such as dates, venues, guest numbers and service requirements
• travel details for tour bookings, such as arrival and departure times, flight or cruise details, accommodation and group size
• dietary requirements, accessibility needs or other information you choose to share so we can look after you properly
• payment and invoicing details
• basic website usage data collected automatically through cookies and analytics (see section 7)
Some of this, such as dietary or health-related needs, may be sensitive information. We only collect it with your consent and only use it to deliver the service you have booked.
2. How we collect it
We collect information directly from you, for example when you:
• fill in the contact form on our website
• email, call, message (including WhatsApp and Line) or meet us
• request a quote or make a booking, including through third-party platforms such as Airtasker
• follow or message us on social media
3. How we use it
We use your personal information to:
• respond to your enquiries and prepare quotes
• plan and deliver your tour, event or canteen service
• make bookings with suppliers on your behalf
• send invoices and manage payments
• keep records required by law (for example tax and RSA records)
• improve our services and website
• send you updates or offers, but only if you have agreed. You can opt out at any time.
We will not sell your personal information.
4. Who we share it with
We only share your information when it is needed to provide our services or when the law requires it. This may include:
• hotels, transport providers, coach and car operators, attraction operators, venues and other suppliers we book on your behalf
• staff and contractors working on your event or tour
• service providers that help us run our business, such as our website host, email, accounting and payment providers
• government authorities, where required by law
Some of these providers, such as cloud-based website or email services, may store data outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy standards.
5. How we protect it
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes password-protected systems and limiting access to people who need it. We keep information only for as long as we need it for the purposes above or as required by law, and then securely delete or destroy it.
6. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.
7. Cookies and website analytics
Our website may use cookies and similar technologies to help it work properly and to understand how visitors use it, for example which pages are viewed. This information does not usually identify you personally. You can set your browser to refuse cookies, although some parts of the website may not work as intended.
8. Links to other websites
Our website may link to other sites, such as Instagram, Facebook, WhatsApp or Airtasker. We are not responsible for the privacy practices of those websites, so please read their privacy policies.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
10. Contact us
TSPA Tours & Events
1A View St, Highett VIC 3190
Phone: 0432 207 061
Email: admin@tspatoursandevents.com.au
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.